Phase 00
Frame
Before we begin, we analyze what your school already has. We review existing documents, policies, and communications to understand your current culture and identify what will help us understand your school better. We also agree on the real problem, what success looks like, who makes decisions, and how we will work together. This prevents scope drift and ensures aligned expectations from day one.
Deliverables
Engagement BriefStakeholder MapAccess AgreementSuccess Criteria
Phase 01
Define
We establish the foundation by defining exactly what problem we are solving. Not vague statements like “we need better marketing” but specific, observable issues like “parents receive three different answers when they ask what makes us unique.” We set clear success metrics you can measure.
Deliverables
Problem StatementSuccess MetricsDecision Rights MapOperating Cadence
Phase 02
Diagnose
We gather evidence through structured stakeholder interviews, document analysis, and observation. We listen across leadership, educators, support staff, parents and students where relevant to see where lived experience and the school story drift apart. All feedback is anonymized so people feel safe to be honest. You cannot align what you cannot see clearly.
Deliverables
Alignment ReportContradiction MapInterview SummaryArtefact Library
Phase 03
Create
We build your Culture & Story System: a single source of truth that guides how your school makes decisions, behaves, and communicates. It connects lived culture, decision principles, core story and messaging so people can act from the same institutional logic without pretending they share identical perspectives.
Deliverables
Core StoryStory PillarsMessaging MatrixDecision Filters
Phase 04
Convert
We turn that alignment into practical tools your staff can use every day: email templates, meeting scripts, decision checklists and onboarding guides. These are not one-off campaigns. They are repeatable workflows built into your existing routines so coherence survives without constant effort.
Deliverables
Workflow PlaybookTemplate LibraryRitual ScriptsTraining Materials
Phase 05
Implement
We support rollout with hands-on training, monitor how staff adopt the new systems, and create feedback loops for continuous improvement. Systems built by consultants die when the consultant leaves. Systems built with your staff live on because people protect what they helped create.
Deliverables
Implementation PlanTraining DecksMonitoring DashboardIteration Log